How long will it take to get my order?
All orders within the U.K are shipped and delivered within 4-9 business days.
All orders within the Europe are shipped and delivered within 8-14 business days.
All orders within the Rest of World are shipped and delivered within 12-18 business days.
What are the shipping rates?
• Free Registered Shipping £ 70.00 and up
• Regular Shipping (0.0 kg – 0.4 kg) £ 3.00
• Registered Shipping (0.0 kg – 0.4 kg) £ 5.00
• Courier Shipping (0.0 kg – 30 kg) £ 11.00
• Free Registered Shipping £ 100.00 and up
• Regular Shipping (0.0 kg – 0.4 kg) £ 5.00
• Registered Shipping (0.0 kg – 0.4 kg) £ 10.00
• Courier Shipping (0.0 kg – 30 kg) £ 20.00
REST OF THE WORLD
• Free Registered Shipping £ 180.00 and up
• Regular Shipping (0.0 kg – 0.4 kg) £ 10.00
• Registered Shipping (0.0 kg – 0.4 kg) £ 14.00
• Courier Shipping (0.0 kg – 30 kg) £ 40.00
How can I change my order after it’s been placed?
• Since the turnaround time on packages are so fast, changing an order after it is been placed can be tricky. Because of this, we recommend mailing us immediately at firstname.lastname@example.org upon realizing that something may be wrong with your order. We will always do our best to make sure you will get what you need.
Can I cancel my order?
• You are entitled to cancel your order, if we are notified at email@example.com within an hour of making your purchase. We are unable to cancel orders after this period.
What are my payment options?
We accept PayPal, Visa, MasterCard, Discover, and American Express.
How safe is it to order online?
We only use the safest payment processing services on the web. If you have any security, questions or concerns please check out our payment processors security measures: PayPal.com or Shopify Payments.
Returns and Exchanges
We understand that an order does not always work out.
We accept items returned within 30 days of purchase: they must be unused, in the condition you received them, and in the original packaging.
We cannot refund shipping costs.
Once we receive your returned item, we will give you a store credit or full refund of the purchase price (less the initial delivery charge), whichever you prefer.
To help us process your return, please contact us at firstname.lastname@example.org to let us know to expect your return (include your name, your order number and whether you'd prefer a refund or store credit)
If an item is faulty, you may return it at any time. Please let us know straight away if something in your order is faulty. Please send a photograph of the faulty items/s to email@example.com along with your name, your order number and whether you'd prefer a refund or store credit it will help us process your refund or store credit as soon as possible